Your privacy matters to us. This page explains exactly what personal information 9s app collects from Filipino players, how it is used, who it may be shared with, and what rights you have under Philippine data protection law. Please read this carefully before creating an account.
This Privacy Policy applies to all players who register and use the 9s app platform at https://9sapp.org. It covers how we collect, store, use, and protect your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions or concerns about how your data is handled, you may contact us at [email protected] at any time.
When you register for an account on 9s app, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and compliant gaming experience. The types of information we collect include your full name, date of birth, mobile number, email address, and a government-issued identification document such as a Philippine passport, driver's licence, or SSS/UMID card. We also collect your payment account details — such as your registered GCash or Maya mobile number or local bank account number — solely for the purpose of processing deposits and withdrawals in Philippine pesos. Additionally, we collect technical data such as your device type, operating system, IP address, browser type, and session activity logs to help us maintain platform security and improve your experience.
The personal information you provide is used primarily to operate and manage your account, verify your age and identity as required by Philippine gaming regulations, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the safe operation of your account. Your transaction history and betting activity data are used internally for fraud detection, responsible gaming monitoring, and regulatory compliance reporting. We may also use anonymised and aggregated data — which cannot identify you personally — to analyse platform performance, improve our product features, and understand how Filipino players use the service. We do not use your personal data to serve third-party advertisements, and we do not sell your information to marketing companies or data brokers under any circumstances.
9s app uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and protect your account from unauthorised access. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of the 9s app platform. Session analytics cookies help us understand which features are most used and where players encounter difficulties, allowing us to improve the overall experience. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent certain features from working as expected.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies if we receive a lawful request or are required to do so under applicable law. If 9s app undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners who handle your data on our behalf are required to maintain security standards that are at least equivalent to our own.
We retain your personal information for as long as your account remains active and for a period of at least five years after account closure, as required by Philippine anti-money laundering regulations and gaming compliance obligations. Transaction records, identity verification documents, and account activity logs are kept for the full retention period to allow us to respond to regulatory inquiries, resolve disputes, and prevent fraud. If you request account closure, your account will be deactivated and your personal data will be archived securely rather than immediately deleted, in order to meet our legal obligations. After the mandatory retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. You may request a copy of the data we hold about you at any time by contacting [email protected].
9s app implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored in encrypted form at rest. Access to personal data within our organisation is restricted to staff members who require it to perform their job functions, and all such access is logged and audited regularly. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. We encourage you to use a strong, unique password for your 9s app account and to enable any available account security features to further protect your information.
As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected] with your registered name and mobile number so that we can verify your identity before processing your request. We will respond to all data rights requests within thirty days of receipt, in accordance with the requirements of the National Privacy Commission of the Philippines.
9s app is strictly an adult platform intended for players who are 21 years of age or older, as required by Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21, and any account found to belong to an underage individual will be immediately suspended and all associated funds returned after verification. If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools on shared devices to prevent minors from accessing online gaming platforms. Age verification is a mandatory step in our registration process, and we reserve the right to request additional documentation at any time to confirm a player's eligibility.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will publish the updated policy on this page with a revised effective date and notify registered players via the contact details associated with their account. Your continued use of 9s app after any update has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you do not agree with any changes to this policy, you should stop using the platform and contact us to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9s app handles your personal data, please reach out to our support team by email at [email protected]. Please include your registered name and mobile number in your message so that we can identify your account and respond to your query as efficiently as possible. We aim to respond to all privacy-related enquiries within five business days. For formal data rights requests under the Data Privacy Act of 2012, please clearly state the nature of your request in the subject line of your email so that it can be directed to the appropriate team without delay.
A plain-language summary of the key privacy commitments 9s app makes to every Filipino player.
We do not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Your data is used only to operate your account, process payments, and keep the platform secure and compliant with Philippine law.
All data transmitted between your device and our servers is protected by encryption. Sensitive information including payment details and identity documents is stored in encrypted form, and access within our team is strictly limited to staff who need it to do their job.
Under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. Simply email [email protected] with your registered details and we will process your request within thirty days as required by the National Privacy Commission.
If you want to know more about how 9s app handles your personal data, or if you would like to exercise your rights under Philippine data protection law, get in touch with our support team. You can also visit our FAQ page for quick answers, or head to the Responsible Gaming page for information on managing your account safely.